Frequently Asked Questions

Product Orders

How do I contact your customer care team?

Beleave wants to ensure the best possible experience for you and have a dedicated team to answer your questions.

Email clients@beleave.com direct to reach one of our client care team member.  Or call 1-844-235-3293 to reach a representative via phone. Our hours of operation are Monday through Friday, 9-5pm (EST)

How do I contact your company with a general inquiry?

You can contact us with general inquiries by sending an email to: info@beleave.com.

How do I know what strain I need?

Each strain has a variety of active ingredients that produce different effects, specifically the THC and CBD levels.  Speak with your prescribing doctor about your unique situation. Beleave recommends also examining third-party resources, such as Lift&Co., to learn and explore more about the experiences of other patients and what has worked for them.

How will my product be shipped to me?

 Beleave offers shipping with both Canada Post and Purolator to ensure fast and reliable delivery to patients across Canada. Packages are also scent-proof and unbranded on the exterior so not to draw any attention to your delivery.

Can my product be shipped to somewhere other than my home address?

If you do not have a permanent address and you’ve gained permission from your private practitioner, then you could do what some other patients do and ship to your private practitioner’s office address. If this applies to you, then feel free to use our forms here.

What kind of packaging does Beleave use?

All Beleave products are provided in resealable scent-proof, child resistant packaging, ensuring it stays fresh, and secure.

How do I pay for my order?

We accept VISA and Mastercard.

What are the prices of the products?

We strive to keep value high for our customers, and our pricing reflects that.  Prices are always available here

About Beleave

When did Beleave start?

Beleave started in 2013 and we were publicly listed on the Canadian Stock Exchange by June 30, 2015.  Beleave has quickly become a powerful player in the Cannabis industry with agile moves in corporate funding and securing long term financial support.  In January, 2017, Beleave obtained our license to cultivate medical cannabis. While completing an in-house oil extraction lab, we also received our sales license and license to produce cannabis oil in late April of 2018.  We were proud to ship our first sale, which went out June 1, 2018.

What is the advantage of purchasing my Cannabis through a Licensed Producer, such as Beleave?

A licensed producers is a company that has obtained a license from Health Canada to produce and/or distribute cannabis and certain derivatives to recognized patients.  Beleave has been rising as an industry leader providing advantages of high-quality Cannabis in accordance with, but not limited to, the stringent rules outlined by all relevant governing bodies.

When will Beleave offer oils for sale?

While we have plans for oil production underway with approved license to produce, we are awaiting our license for sale which we encourage you to stay tuned for more details!  Announcements and news will be shared on our blog here.

Am I allowed to fly within Canada with my medical cannabis?

The Canadian Air Transport Security Authority (CATSA) updated their medical cannabis guidelines in October 2016, specifically stating that you are allowed to fly within Canada with your prescribed cannabis. You are NOT, however, allowed to fly internationally with your medical cannabis.  To contact CATSA with a question that requires an immediate response, call 1-888-294-2202 and you can also access their online form to send them an e-mail.

About Legalization

Is cannabis legal for medical purposes?

Cannabis for medical purposes is legal if you are 1) authorized by a health professional and 2) registered with a licensed producer or Health Canada.  Access to cannabis for medical purposes will continue to be permitted after the Cannabis Act comes into force.  

What am I able to still do under the new Cannabis Act?

Health Canada remains committed to maintaining a distinct system to provide patients with reasonable access to cannabis for medical purposes. Under the new Cannabis Act, individuals will still be able to:

  • purchase cannabis directly from a federally licensed producer
  • register to produce a limited amount of cannabis for their own medical purposes
  • designate someone to produce it for them
What is the ACMPR?

ACMPR is an acronym for “Access to Cannabis for Medical Purposes Regulations“, also known as Canada’s medical marijuana law. The Access to Cannabis for Medical Purposes Regulations are promulgated under the Controlled Drugs and Substances Act.

Am I obligated to tell my employer about my medical prescription?

No, you are not obligated to tell your employer WHY you have a medical cannabis prescription, but you do have to disclose any work limitations or special requirements in order to help your employer accommodate your needs without negatively impacting your job performance.  Beleave gets it, there’s also still a stigma around the use of cannabis, so we say to tread cautiously and prioritize your privacy.

Where can I learn more about the rules and regulations of Cannabis in Canada?

Beleave suggests to start at this website. Glad you’re curious to learn more!

Have another question? Please feel free to contact us any time!

Herbal Cannabis


One of the more popular consumption options is to grind the cannabis bud and smoke it either in a device (like a pipe) or to use rolling papers to roll it into a marijuana cigarette (joint). If you wish to directly consume the cannabis bud but don’t wish to smoke, you can always use a Vaporizer – which is part of Beleave’s harm reduction program.

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